Privacy policy
Updated 2 October 2026. One Heart Limited trading as OHT is the controller of the customer information described in this notice. Contact ohtradeuk@gmail.com or write to Unit 8, Wright Business Park, Carr Hill, Doncaster, DN4 8DE, United Kingdom.
Information we use
We use your name, contact details, billing and delivery addresses, account and order details, payment status, correspondence and information you provide about returns, including photographs. Our Shopify store also processes technical information such as IP address, device and browser information and interactions with the store. Information comes from you, your use of the website and service providers involved in payment, delivery and store operation. Please avoid including unrelated people or sensitive information in return photographs.
Purposes and legal bases
We process information to take and fulfil orders, receive payment, deliver goods, manage accounts, answer questions and handle returns. For individual customers, this is necessary to enter into or perform our contract. We keep records to meet legal accounting and tax obligations. We rely on legitimate interests for proportionate fraud prevention, security, managing business contacts, service administration and establishing or defending legal claims, taking account of your rights. Where consent is required for marketing or optional tracking, it is a separate choice; placing an order is not blanket consent. You may object to direct marketing at any time by emailing us or using an unsubscribe link.
Sharing information
Information is handled by Shopify to operate our online store and customer accounts, by the payment service used for your purchase, by delivery providers, and by IT, communications and professional service providers where needed for their role. We may disclose information to authorities where legally required or in connection with legal claims. Payment providers and other services can act as independent controllers for their own purposes and have their own privacy notices.
Shopify Network Intelligence is enabled for our store. Shopify uses customer data from interactions with our store and other Shopify merchants to improve services, personalise experiences and support advertising. For this processing, Shopify acts as a controller under its own privacy notice. See Shopify’s consumer privacy policy and Shopify’s privacy portal for its practices and available controls.
International processing
Our Shopify data hosting setting is the European Union, but this does not mean all processing stays there. Shopify and its providers may process data internationally, including Canada and the United States. Shopify describes applicable adequacy decisions and contractual safeguards in its privacy policy. Contact us for information about the safeguards relevant to your information or to request a copy where available.
Retention and security
We retain information for as long as needed for the purpose for which it was collected. Relevant criteria include whether your account or order remains active, applicable tax and accounting record requirements, unresolved returns or complaints, and legal claim periods. Return evidence is retained while needed to assess and resolve the claim and any related dispute. Marketing preferences and a minimal opt-out record may be retained to respect your choice. Access should be limited to people and providers who need the information. No online transmission or storage system can be guaranteed completely secure.
Your rights
Depending on the circumstances, you can request access, correction, deletion, restriction or portability, object to processing and withdraw consent. Withdrawal does not affect earlier lawful processing. Email ohtradeuk@gmail.com. We may need proportionate evidence of identity and normally respond within one month, explaining any lawful extension. You can complain to the Information Commissioner’s Office at any time.
Cookies and similar technologies
Shopify uses cookies and similar technologies for functions including the basket, checkout, account access, security, preferences and measurement. Optional analytics or advertising technologies require consent where applicable. Browser settings let you delete or block cookies; blocking necessary cookies can affect shopping. Shopify explains its platform cookies, purposes and durations in its cookie policy. This provider information is not a complete inventory of every third-party technology on the OHT website. Contact us with privacy or cookie questions.
Changes
We update this notice when our practices change and show the revision date. Material changes will be communicated where required. Using our website does not waive your data protection rights.
